Jeep Phone Numbers and Emails

Toll-Free Number:

  • (877) 426-5337
Send Message

Customer Service:

  • (833) 280-4748

Legal:

  • (866) 221-6871

Jeep Emails:

General Info
Legal
Copyright Infringement Inquiries, Privacy Inquiries
media@fcagroup.com
Is this your business?

How to Contact?

Most Popular Number:

(877) 426-5337
Total calls: 2 683 Issues resolved: 63 Last call: Mar 28, 2024

What Is the Jeep Customer Care Phone Number?

The Jeep customer care phone number is 1-844-533-7928 Jeep customer service representatives are available on weekdays from 7 AM to 11 PM, and while they are unavailable on Sundays, on Saturdays you can call in between 9 AM and 5 PM. Alternatively, you can also connect Jeep customer care via chat which is available on their website.

How Can I Contact Jeep Corporate Customer Service Directly?

You can contact Jeep corporate customer service directly either by phone call or via mail. For Jeep customer service via phone call, you can give them a ring at 1-877-426-5337, which is available from Monday to Friday between 7 AM and 11 PM, and on Saturdays from 9 AM to 5 PM. You can also reach out to Jeep corporate customer service via mail - send in your mail to Jeep Customer Care, P.O. Box 21-8004, Auburn Hills, MI 48321-8004.

What Is the Jeep Customer Service Email?

While there is no publicly available Jeep customer service email, you can still contact them by filling out a form on their website. To do so, navigate to the Contact Us page on the official Jeep website. Look for the email contact option and click on it to access the form. Provide your information, including your name, email address, and phone number. Be sure to specify the reason for contacting, whether it's an issue, inquiry, or general feedback. In the message section, describe your issue or query in detail.

PissedConsumer Club

Contact Information

Jeep Website:

Jeep Help Center:

Corporate Office Address:

FCA US LLC
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7 a.m. - 11 p.m.

Saturday: 9 a.m. - 5 p.m.


Mailing Address:

Office of the General Counsel

Copyright Department

1000 Chrysler Drive

CIMS 485-13-32

Auburn Hills, MI 48326

More contact details

Jeep Customer Service Reviews

1.6 / 5
Poor
Ryan Dar
JeepCares doesn’t care
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Just paid for a new screen out of pocket. JeepCares was going to have me pay for a diagnostic at a dealer just to deny paying for a delaminating faulty screen that should be a recall.

Luckily Im smart enough to press them to get a case manager to speak with me first before getting the diagnostic (after multiple calls and requests, more than a week later). Its sad because I do like my 2018 grand Cherokee.

Once Im done with it I wont get another Jeep. Customer service is terrible.

Read full review
Milutin S
Navigation and SOS road assistance not working

Jeep has the worst customer service I have ever experienced. On December 4, 2023, I made a deal to purchase a brand new Wrangler Willys from a dealership even though this vehicle had some extra features that I did not initially intend to buy.

One of these features was a Uconnect 4C NAV & sound group. After picking up my Jeep and driving for only for about 20 minutes, I realized that the Navigation was not working. I did not pay much attention to this, thinking I just needed to sync it when I got home. However, after getting home and trying to sync and reset the Navigation, it still was not working.

I called Jeep Chrysler customer care. The support person who answered the phone explained how to reset the Nav but their advice did not work. I was then advised to go to the nearest Jeep service. At my servicing appointment, it was determined that the entire radio unit in my Jeep was broken and had to be replaced.

The Jeep dealership ordered a new radio. However, the service workers informed me that they could not complete my radio replacement without permission from Jeep customer care and that I would have to open a case regarding this. The service workers called the dealership where I purchased my Jeep. I was told over the phone that my radio was most likely wrongly installed when the vehicle was in the factory and this was not the first time this had happened.

Three days later, I finally managed to get through to Jeep customer care over the phone and I received a case number. It has been a month and I still cannot reach the case manager assigned to my case using the number provided to me by Jeep customer care. I have called every day and the call always goes to voicemail. Despite leaving three messages, I have never been called back.

I have even tried calling other Jeep departments who have tried to connect me to my case manager with no luck. These departments have also sent emails to my case manager but I have still not received a single response. The navigation system, SOS call and road assistance in my new Jeep are completely broken, I have received no help, and I still have no idea what is happening with my case. This is unacceptable.
I am extremely disappointed in the horrendous customer service I have received.

I paid for a brand new Jeep and paid more for its extra features, including the Uconnect 4C NAV & sound group. It is this feature that is not working, so I pretty much spent money for nothing. I was so excited about having a Jeep but now this became just a huge headache.

Jeep has not taken any action to replace the faulty radio and their customer service exists only on paper. It seems that Jeep and Stellantis unfortunately just care about taking all your money without providing the quality service they claim to offer.
I hope my story can help other potential customers think twice before purchasing a Jeep.

Read full review
Brian B Bic
Repair Issues\Non Responsiveness
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

For anyone thinking of buying a Jeep just want to let you know what to expect when you have a problem. We started having issues right before Christmas and they are telling us they will not start making the part until April 15th so they should see it sometime in May.

To add to it the service department let our car sit in there lot for a month and when we asked if the paint problem had been fixed they told us they did not have a body shop that we would have to pick the vehicle up and take it to Belleville ourselves to have them look at it even though we had scheduled an appointment at the O'Fallon location and nobody ever said a word about not having a body shop there or called to say they had made a mistake. Below is the email sent to Jeep Care and they did not even have the decency to respond. It's a shame as we would have continued to buy Wranglers but after this intend to sell the Jeeps and move onto something else. (BTW when you get sent to Jeep Care because the dealer will not help you and they will not give you the regional reps contact info they are in India and all they do is give you standard responses to your complaints.

It sounds like they are reading from a list...)
Iqbal
I called you right back yesterday and have not heard back. It is my understanding that this part is not even going to be made until April 15th. We are not in a position to do without a vehicle until then. That being said I need to know what Jeep is going to do about this.

I feel that they should either provide a rental vehicle until the part is available or install a used part until the new one becomes available. This is the minimum that we can live with.
As of right now we own two Jeep Wranglers and my wife had one previous to this. I had been looking at Jeep Gladiators until this happened but after my bad experience with your dealer and your inability to provide parts I have put that search on hold.

I have been getting the run around ever since this started and passed from one person to another, so I am going to make it very clear what I am going to do if this is not resolved to our satisfaction.We are going to have a used part installed ourselves and trade the vehicle on something not manufactured by Chrysler\Dodge\Jeep\Ram.We are not going to buy the Gladiator we have been looking at.We are never going to buy a Chrysler\Dodge\Jeep\Ram again (and as I said this our 3rd Jeep Wrangler and we currently own one Ram 5500)We are going to post our issue all over the internet so that everyone knows of the issue we are having and the terrible customer care we received at Auffenburg CDJR so that everyone that reads the forums knows what to expect.
I hope you take seriously the position we are in and get this rectified quickly. If we have not heard back from you in the next 72 hours, we will begin to procure the used part so that we can get our vehicle back on the road.
Sincerely.
So again think twice about making that purchase especially from Auffenburg...

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Mary L Ssj
Jeep Steering Rack replacement 2019 Compass

We needed to have our steering rack replaced and it wasn't covered under warranty. I was told by Jeep that they would offer some consideration towards the repairs.

I submitted the receipts multiple times and had several different account managers over 4 months of trying to get reimbursed. Finally today they decided that they were going to deny my claim and close the account without any consideration. Why drag me along for 3-4 months and have me submit receipts multiple times only to have it denied? Do better Jeep.

This will be the last time I buy a jeep. Terrible customer service.

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How Good is Jeep's Customer Service?

Ariyon Nar
Ariyon Nar
Feels Satisfied | Mar 05, 2024

Spoke the truth on what I needed to do

Read full quote
Carey Gro
Carey Gro
Feels Disappointed | Feb 14, 2024

There really wasn’t much they could do for me. They suggested I go back and talk to the manager. I asked for a corporate number or somebody above the manager, but they said they’re individually owned. Any service manager had the last say.

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Pamela C Tau
Pamela C Tau
Feels Disappointed | Jan 31, 2024

Do your recalls I am a loyal customer and I need to be treated as such , my second Jeep

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Candace S Srv
Candace S Srv
Feels Disappointed | Jan 01, 2024

Bad!!!

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Brixton Qqu
Brixton Qqu
Feels Disappointed | Nov 29, 2023

She was not helpful. Seemed annoyed to have to speak with me. Couldn't answer my questions. Resolved nothing

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Bryan A Cng
Bryan A Cng
Feels Disappointed | Nov 21, 2023

Not very good,nobody calls on progress I am out of a vehicle and my trade in is sold.

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Summary of Jeep Customer Service Calls

3.5K TOTAL
CALLS
04:44 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jeep?

Product/ Service Question:

  • “Broken head unit software”
  • “Phone not working”
  • “Start/stop on my 2022 jeep wrangler sometime don't work”

Request for Information Question:

  • “Complaint and inquiry for help”
  • “Nobody will answer any questions regarding my order”
  • “Certified pre owned questions”

Staff Question:

  • “Complaint regarding service”
  • “Service complaint”
  • “To talk to an experience service person”

Payments and Charges Question:

  • “Fraudulent dealership”
  • “Disappointed in missing great discount offered now”
  • “Rental car reimbursement”

Return/ Replace Question:

  • “There needs to be something done I own a 2018 Jeep Cherokee and know 3 other people has same problem and I'm sure there's many more the transfer case needs to be replaced ok so I went to get one and I can't for at least a month if I'm lucky”
  • “Motor replacement Warrenty”
  • “Dash board liner replacement”

Shipping and Delivery Question:

  • “Because I can't get the dealerships to do their job”
  • “Did not receive survey”
  • “To expedite shipping of parts ordered six weeks ago by dealer”

Account Question:

  • “Change email and password”
  • “Account”
  • “Tire pressure sign in front of the stayring.How I solve it?”

Activation/ Cancellation Question:

  • “Cherokee and the cancellation of Uconnect”
  • “Warannty Cancellation of of my 2020 Grand Cherokee that I traded in for a 2021 Grand Cherokee”
  • “Cancel loan”

Employment Question:

  • “Job fair”
  • “Payoff”
  • “Pay off”

Refund Question:

  • “Steering compliant not resolved alignment refund”
  • “Refund for diagnostic fee that should be covered”
  • “Not refunding my booking amount”

Website/ Application Question:

  • “Website issue”

Cards Question:

  • “Need anti theft code or pin number so my radio can work/ batterty was disconect”

Other Question:

  • “Transmission”
  • “For oil”
  • “Problem car”

About

Related Companies

Stellantis, Chrysler, Dodge, Chrysler Capital, Chrysler Financial

Summary

Jeep is a sport utility vehicle manufacturer. The most popular explanation of the origin of the name of the company is that "jeep" stands for "GP" for "Gov. Purposes" or "General Purpose". Since 1987 it has been the division of Chrysler. This automobile marque has been on the market since 1941, when Willys produced the first Civilian Jeep CJ. At the present time, the corporate office of the company is based in Toledo, Ohio, USA. Jeep model list is rather impressive. Among the recent cars are Jeep Wrangler, Jeep Grand Cherokee, Jeep Liberty, Jeep Commander, Jeep Compass and Jeep Patriot.

Jeep reviews and complaints

Jeep is ranked 74 out of 599 in Auto category

Area Served

USA, Australia, Europe

Payment Methods

VISAMasterCardAmerican Express

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