Jeep
Reviews and Complaints
Complaint and inquiry for help
Preferred solution: Full refund
Angry ...2024 Jeep towed back to dealership
User's recommendation: Dont get a Jeep !!!! *** experience!!
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Verified ReviewerWarranty
- Warranty
Preferred solution: My Jeep warranty to pay what they are suppose to
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Verified Reviewer180 of a part that should have taken 45 days
- Good style
- Parts replacement
Preferred solution: Replacement part
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Verified Reviewer | Dallas, TexasStill many issues I need your help
User's recommendation: Do not buy a jeep if u can't get the proper help u need to fix it I'm on disability n I thought I had the perfect vehicle n now all this I am truly disappointed
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Verified Reviewer | Texarkana, TexasIssues with vehicle still I sent in a complaint n they asked for a vin number..they need to call me 361-557-**** Vicky Perez ty
Recall information
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Verified Reviewer | Holon, Tel Aviv DistrictTehilaknafo2626@***.com
Hello
We purchased a Compass car 8 months ago
From the moment we bought the car there were many faults
I'll start by saying that I want to tell you about the disgraceful service we received from Samlet, the company that represents you in the State of Israel
We have contacted them countless times and the attitude and response we have received is simply disrespectful
All our requests took a long time for them to answer us
and referred us to your authorized garage, and every time we arrived they didn't really have an answer or an explanation for the problem, they just tried to harass us for days that we were disabled without a car because the car was in the garage, they told us they were fixing it, and again after a few days the problem returned
(and they did not agree to bring a replacement vehicle)
They always used to tell us that because the car was a personal import, they couldn't help much
This is the most disappointing answer!!!
And I want to explain a little about the breakdown in the car
We hardly go on long car trips
And when we do go on long drives in the middle of the drive the car makes a boom and just throws me forward and then stops and the engine light comes on
This is a big danger
I was saved from accidents only because I kept enough distance
But I won't lie and say I'm so scared to drive this car
I have a small baby and I don't think it's safe to walk around like that
I am asking you to help me
We paid for the vehicle in full but did not receive anything in return
Preferred solution: Full refund
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Verified ReviewerWarranty
- Radiator leakage
Preferred solution: Full refund
User's recommendation: Don’t buy a Jeep Cherokee.
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Verified Reviewer | Miami, FloridaIssues since day 1
User's recommendation: Don’t buy vehicle until the glitch is fixed or they install diff system
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Verified ReviewerCostumer service
Jeep has been giving me the youll hear from your case manager in 2-3 days for 18 days. I have asked several times for a follow up email or call, nothing!
Today the lady that answered the phone at least told me there was no movement on my case. Thats the first information Ive been given. I drive a 2021 Grand Cherokee L that had three broken belts on my tires just over 20,000 miles. I realize wear and tear but this in my opinion is a manufacturer issue.
After my oil change, the dealership told me its not safe to drive home, that all three tires are ready to blow. I have two kids and a commute of 70 miles daily. I was told the first time I reached out that the tires would be covered under tire warranty. I called Mopar today per Jeep and they said it wouldn't.
Here I sit with another day of crickets. Im bringing my jeep in for a power sensor issue Monday and along with Uconnect issues.
Frustrating for the cost of the vehicle that Im nervous to drive it. Their costumer service is a joke!
Preferred solution: Full refund
User's recommendation: Jeep costumer services is unresponsive
Chrysler/Jeep Customer Service
My 2018 Jeep Compass would jolt forward abruptly as I was accelerating. The dealer fixed it once and when it began happening again the dealer said it was probably because its consuming oil too quickly, a recall that was never addressed, and I need a new engine.
The engine was ordered (yes under warranty) on 4/28/23, the day I dropped the car off at the dealer. As of today, 7/19/23, my car is still there, with no date as to when the engine will be in. I opened Case#8656**** on 7/5/23 with FCA Customer Care. I have spent hours calling and being put on hold multiple times a day since the 5th and have received no answers as to when Ill get my engine.
Im told I have to speak with the case manager, who never calls back and when I try to get ahold of her manager I am promised specific times that Ill be called back, and I dont get a call. I then call there and am told they are on calls with customers or they have left for the day. Everyone that I talk to is appalled that Jeeps customer service is so bad and this situation has pretty much stopped anyone from wanting to get a Jeep in the future.
If I could get out of my nightmare vehicle Id do it in a second. After this, Jeep/Chrysler is not a company I will ever do business with again.
User's recommendation: Don’t buy from them!
To say how my jeep experience sucked
I have been working with the dealership to get this resolved
I can not access the app
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Did u contact jeep about the situation? Were they helpful? I’m dealing with the same thing on a 2024 jeep sport