Steve S Fbp

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Verified Reviewer
| map-marker Sully, Virginia

Faulty Jeep - Complaint

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Original review Oct 13, 2022

I test drove a black 2016 Jeep Wrangler Unlimited at the Fair Oaks Chrysler Jeep Dodge dealership in Chantilly, Virginia. The vehicle VIN# 1C4HJWDG2GL164854.

After I test drove the Jeep, I informed the sales person Abdul Wahab and the managers Hermann Cuadros, Mab Coffers, Max B.

Doust and Tom Nguyen of my test drive experience.

As I left the dealership parking lot to take the jeep for a test drive, the jeep started to smell of smoke. The smell of smoke only got stronger as I went down the road, so I had to open up the windows to get some fresh air. I informed the sales person and managers of the issue and they stated that the vehicle had just gotten an oil change. They stated that they would wash down the vehicle and to test drive it again.

I am experienced enough to know that that smell wasnt oil, rather it smelled more like an electrical problem. After my second test drive, not only did I smell the same smell from the first test drive, I also smelled a secondary smell, which was starting to make me feel ill, so I opened up the windows to get fresh air. I informed the sales person and the managers of said issue. They didnt state that they would look into the problem further nor show us another vehicle, rather just let us walk out the door.

They were trying to avoid the conversation. Then, the following two days, they kept sending me emails to test drive the same vehicle.

They also reposted the vehicle online without even having a master mechanic look into the issue at hand. This is a very unhealthy and unsafe vehicle to have customers test drive!

Concerned Consumer

View full review
Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: Please make sure to not only test drive the vehicle, but to test ALL of the components inside the vehicle. This will help give you an idea if there are any underlying electrical problems that the vehicle may have.

John D Xgd

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Verified Reviewer

EVAP SYSTEM LEAK Emission code

I recently got a service engine error code on a 2019 Jeep Renegade Sport that I just purchased at the very end of September. I took it to the diagnostic shop.

First I was informed the warranty wouldnt cover the scan to be done so that was $100 out of my pocket. Well after the scan was completed they found that the locking door in the filler neck keeps getting stuck and will not close. Well after hearing this Im informed the warranty wont cover to fix the issue. Cost of fixing this is going to be $537.26 minus what I just paid for the scan.

So I still will owe $439.56. The company I bought the car from is going to cover $200 of the cost to fix it. Im wondering if you will goodwilling cover the remaining $239.56? I was told that this issue wont create any problems with the car however this will cause me to fail emissions test when I go next year to get it inspected.

Seems after buying this car I have been met with obstacle after obstacle dealing with it. First it was parked in the parking lot at work 2 weeks after buying it and a guy driving down the road lost his tire that literally rolled down a hill into a parking lot right into my driver side rear end.

I have had to deal with the guys insurance company not wanting to pay the amount its going to cost to fix it, then I had to deal with an error with the odometer reading where the number on the car wasnt matching paperwork, and now Im dealing with this issue. So Im kindly asking as a loyal driver of your product if you could help me in getting this taken care of, so I can finally enjoy riding around in a very nice comfortable vehicle with peace of mind, and less stress.

Thank you

John Daye

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Loss:
$340

Preferred solution: The car fixed without the money having to come out of my pocket

Anonymous
map-marker Woodhaven, Michigan

Accident…

Jeep - Accident…
Jeep - Accident… - Image 2
Jeep - Accident… - Image 3

I was in an accident on March 2, 2022 when a delivery/box truck went in reverse on me at a stop light. Since March I havent had my vehicle.

I have made every attempt to contact Feldman Chrysler Jeep in Woodhaven, MI to get my car worked on a back to me since march. There has been so little communication at Feldman because they continued to dodge every call I made and make excuses for when my car would be ready. Originally I was told my car would be ready on May 5 its now July 15th. Several parts on order After patiently waiting for my brand new car (I drove less than the amount of time it was in the shop) they called today July 15th to come get it.

My husband, went and was completely shocked at the work that was done. Its unbelievable to think theyd give me my brand new 2021 car with 13k miles on it back the way they did. This car should have ultimately been a total loss in my opinion but since it was still worth so much there was no way it would be replaced. I drove by this body shop with my husband ever week and saw it sitting outside the dealership with the hood wide open and birds flying out of the engine.

Then to go in months after that and see it in the bay with doors off, and exposure to paint, dust, dirt etc. They also made a point (today) to tell me they put new rotors on it because it sat for so long and they didnt charge me for themha. Im sure there a LOT more that needs to be charged to them at this point. I felt completely comfortable after talking to Tom the manager originally about my car being at Feldman because theyd take care of me and make sure it was put back together as if it never happened- wait until you see the pictures.

(Its also where we bought the vehicle) If the outside of this car looks the way it does what about everything I cant see? What about the fuses, recalls, electrical? (That they told me that had issues with just 2 days ago!) I will not put my familys safety on the line and I will not drive that car until its perfectly put back together. I am a LONG time Chrysler Jeep and Dodge customer.

My dad retired from Trenton Engine after 30 years of service and we have only had the best vehicles from you. If anyone is sick about this service-its him. Unbelievable. Not once did Feldman contact ME during the work on my car for 5 months.

I called every time to check in to get a run-around on parts, labor, the 9 recalls, fuses, electrical etc. how does that possibly make a loyal customer feel? Whats funny, is during these 5 months we bought a brand new 2022 GT RAM from Feldman and turned in our 2019 Jeep Rubican so they could re sell it. Thats the loyalty you have from us.

What do we get? Nothing but a botched up bondoed looking misaligned brand new car. We have had so many brand new cars from Chrysler/Jeep/Dodge. My first car was a 2000 dodge neon.

Never turned back! This 2021 Jeep Grand Cherokee L was by far my most favorite of ALL the cars Ive EVER had. 3rd row for my babies, a Jeep, sleek design, towing capacity for our camper etc the GCL had everything I ever wanted until now. Now Im scared to drive it.

Since I got my car- Tom no longer works at the body shop and Jason has taken over as of this week. That also concerns me when looking back on this entire situation.

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Cons:
  • Bad situation to put me in
Gregory C Izu

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Verified Reviewer

Huge disappointment

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I have a 2020 Willys with around 30K miles... my transmission has failed. It has been at the dealer for over a month and I have yet to hear that a replacement has been ordered. It is covered by warrantee but am paying a monthly payment on something that isn't close to repair. It is ridiculous.
View full review
Pros:
  • Year round rig
Cons:
  • Making parts with cheap materials

Preferred solution: My Jeep back.... prorated payments.... a replacement..... idk, a transmission?

Steve S Fbp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty Jeep - Test Drive

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Original review Oct 13, 2022

Faulty Jeep!!

I test drove a black 2016 Jeep Wrangler Unlimited at the Fair Oaks Chrysler Jeep Dodge dealership in Chantilly, Virginia. The vehicle VIN# 1C4HJWDG2GL164854.

After I test drove the Jeep, I informed the sales person - Abdul Wahab and the following managers - Hermann Cuadros, Mab Coffers, Max B.

Doust and Tom Nguyen of my test drive experience.

Initially, as I left the dealership parking lot to take the jeep for a test drive, the jeep started to smell of smoke. The smell of smoke only got stronger as I went down the road, so I had to open up the windows to get some fresh air. I informed the sales person and managers of the issue and they stated that the vehicle had just gotten an oil change. They stated that they would wash down the vehicle and to test drive it again.

I am experienced enough to know that that smell wasnt oil, rather it smelled more like an electrical problem.

After my second test drive, not only did I smell the same smell from the first test drive, I also smelled a secondary smell, which was starting to make me feel ill, so I opened up the windows to get fresh air. I informed the sales person and the managers of said issue. They didnt state that they would look into the problem further nor show us another vehicle, rather just let us walk out the door.

They were trying to avoid the conversation.

Then, the following week, they kept sending me emails to test drive the same vehicle.

They also re-posted the vehicle online without even having a master mechanic look into the issue at hand. This is a very unhealthy and unsafe vehicle to have customers test drive!

Concerned Consumer

View full review
Cons:
  • Poor customer service and quality of vehicle

User's recommendation: Do not shop at this dealership - Poor customer service and selling lemon vehicles

Charlotte K Veo

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Verified Reviewer

Bad Back End on my 2011 Jeep Compass

I was never able to speak with anyone and I would really like to speak to speak to someone about my issue. 317-400-**** Thank you!
View full review
Loss:
$4500

Preferred solution: Another Jeep

User's recommendation: Be careful what you purchase

Miller T Oam

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Verified Reviewer
| map-marker Middleburg, Pennsylvania

Transmission blown at 72k miles

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Transmission throws itself into neutral. Very dangerous problem. This was a recall on 2014 and 2015 models. My vehicle checks all of the boxes, but for some reason ( they dont know whyAngry) it isnt covered under my vin. Since owning it, Ive had to have the 4 wheel drive fixed twice, powertrain failed and transmission failed. Customer service was zero help. This failure could, and probably has, cost lives. Keep vehicles are not only junk, but unsafe to drive. I was going up a hill when it went into neutral and just rolled backwards.
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Loss:
$8000
Pros:
  • Looks
Cons:
  • Bad 4 wheel drive
  • Dangerous
  • Bad transmission

Preferred solution: Full refund

1 comment
Guest

my transmission just went at 69k miles

Patrick L Xqc

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Verified Reviewer
| map-marker Helderkruin, Gauteng

Car stolen

Jeep - Car stolen
Jeep - Car stolen - Image 2
Jeep - Car stolen - Image 3
Good day All I would like to inform you that my car was stolen on the 2/02/2022. Please assist me with internal back up tracker . Detail of my car is jeep cherokee 2016 model vin number: 1C4PJLHS6GW196066. engine number: GW196066 vehicle register number: WSD106W. I truly need internal back up tracker to assist police to locate my car . Case number: 32/2/2022please contact me on +00277********. Thanks Kind regards Patrick landu
View full review
Loss:
$1

Preferred solution: Internal back up tracker

User's recommendation: Please contact me

Anonymous
map-marker Long Beach, California

I'm calling about the horrible service I'm receiving at jeep of Valencia ca

They have had my grand Cherokee L for over a week. We had to take it in for 2 updates and for the second time for the start stop feature. We had to reach out to them several times getting the run around. Called and you cant speak with anyone, they just send you to voicemail. Service manager couldnt be bothered to call me back nor the advisor!! They couldnt be any nicer while screwing you. But seems like a very horrible way to do business and treat customers
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User's recommendation: Don’t go here for service

Heather E Nqo

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Verified Reviewer
| map-marker Allegheny, Pennsylvania

Scar from airbag deploying

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I was in an accident on 11-08-2021,a minor accident. However the same airbag that is supposed to protect me, caused the ONLY injury to me in this accident. I have a severe scar on my left shin, that has left me feeling uncomfortable with even wearing just shorts!! How was this device set to protect the driver, but instead did the exact opposite?!
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Preferred solution: Let the company propose a solution

User's recommendation: Make sure the vehicle is safe

Anonymous
map-marker Oklahoma City, Oklahoma

Contact on rebates

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jeep was very understanding and helped me oit for being a loyal customer for 4 jeeps. very impressed with how they handled it
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User's recommendation: contact and be persistent

Anonymous
map-marker Melbourne, Florida

Assistance

I havent get the right assistance updating my New Jeep wrangler in the Jeep app and my car isnt found in any of the Jeep apps. So I am not able to see any información about my New 2023 Jeep wrangler
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Bernardo Roq

Warranty information

I didn't get anywhere with jeep or the dealership it was towed to. So I got to pay for another tow to the dealership I purchased it from mew. It's costing me 400.00. This is the 10th new jeep I bought. I will not buy a jeep product ever again.
View full review
Loss:
$400

Preferred solution: Full refund

Melchor F Qsb

Brand new jeep air bag issue

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Air bag light 2022 jeep Cherokee I bought out of dealer 0 miles with in 600 miles air bag light came on its now 8,000 miles and still not resolved ! 6 times at dealer and everytime I bring it in they say I have to leave it all day I bring it in leave it first thing in the morning and they call me in the afternoon to come get it and bring it back another day
View full review
Loss:
$12000
Cons:
  • Bad product bad service

Preferred solution: Full refund

User's recommendation: Do not recommend

Duke K Wxn

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Verified Reviewer

575760****

I have a 2021 Jeep Rubicon eco diesel. The motor went out on it 2 1/2 months ago and its still not fixed! I called the dealership I bought it from and they keep telling me that it keeps getting pushed back. I would like to have it fixed or replaced. I dont want to seek legal action but if I cant get something done I will be forced to. I loved that Jeep and it was my daily driver. I have had to resort to driving an old work truck and I dont like it or appreciate it. I spent a lot of money on that Jeep and I dont even have it. What a bunch of B S!!
View full review
Loss:
$62
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Don’t buy

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