Jeep Contact Information

  • (877) 426-5337

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Currently you can call only US numbers.

Headquarters Address:

FCA US LLC
Customer Care P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
United States

Other Info:

Operating Hours may vary by line of business and during Holidays
Customer Care is open 24 hours, 7 days a week.

Social Networks:

Summary of Jeep Customer Service Calls

726 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
04:44 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Jeep to Ask about:

Staff:

  • “Service issue at dealer”
  • “Bad service at dealership mechanic”
  • “My Jeep going into service for the same thing”

Request for Information:

  • “Complaint and inquiry for help”
  • “Requesting a vehicle emission control information for a 2005 jeep grand cherokee”
  • “Question about towing”

Product/ Service:

  • “I have called you guys numerous times and had to wait over 6 months to get an apt for my Jeep because anyone who had a recall had to go first, my Jeep was looked at and it has a broken link in the sway bar which is highly dangerous”
  • “Broke”
  • “Something is broken”

Return/ Replace:

  • “Need to know how remove head light assembly for replacements”
  • “Replacement key”
  • “Replacement lug nut key”

Payments and Charges:

  • “Charged for repairs not needed”
  • “Not honoring coupon”
  • “Incentive coupon”

Shipping and Delivery:

  • “I was i a car accident five days ago, i was hit very hard i believe the Jeep us tottaled your air bag did not deploy u want to know why i was dmDhed in the front of the Jeep your product failed to work we paid fir this safety feature and did not get prote”

Other:

  • “Trying to locate 4wd”
  • “Brand new jeep, has bad windshield”
  • “Pay off”

Jeep Rating Stats

2.1 out of 5 stars
based on 98 reviews
See all 210 reviews reviews

Rating stats

  1. 40 reviews
  2. 25 reviews
  3. 21 reviews
  4. 8 reviews
  5. 4 reviews

Rating trend

About Jeep

Top 5 Likes about Jeep

What i thought was a honest dealership, Dealership deal, Vehicle but problems out due the vehicle, Vehicle, So far very reliable good friendly people far as service

Top 5 Dislikes about Jeep

Customer service, Service and lying from customer service, Poor quality, Technicians lack of knowledge about cars, Quality of product

Summary

Jeep is a sport utility vehicle manufacturer. The most popular explanation of the origin of the name of the company is that "jeep" stands for "GP" for "Gov. Purposes" or "General Purpose". Since 1987 it has been the division of Chrysler. This automobile marque has been on the market since 1941, when Willys produced the first Civilian Jeep CJ. At the present time, the corporate office of the company is based in Toledo, Ohio, USA. Jeep model list is rather impressive. Among the recent cars are Jeep Wrangler, Jeep Grand Cherokee, Jeep Liberty, Jeep Commander, Jeep Compass and Jeep Patriot.

Jeep reviews and complaints

Jeep is ranked 38 out of 1069 in Auto category

Area Served

USA

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Jeep Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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