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Summary of Jeep Customer Service Calls

380 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
04:58 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Jeep to Ask about:

Staff:

  • “Bad service at dealer”
  • “My Jeep going into service for the same thing”
  • “Jeep has been in service many times. lots of issues”

Request for Information:

  • “Warranty question”
  • “Question about software”
  • “Warrenty question”

Return/ Replace:

  • “Replacement lug nut key”
  • “Replacement key”
  • “Been waiting 5 months on replacement radio”

Product/ Service:

  • “Broken horn”
  • “I want to know why there are no available parts for a 2016 Jeep Cherokee sport my flex pipe broke on July 30th and the part won't be available until August 14 this is unacceptable for customers paying for a vehicle that can't be driven”

Payments and Charges:

  • “Not honoring coupon”
  • “Incentive coupon”

Shipping and Delivery:

  • “I was i a car accident five days ago, i was hit very hard i believe the Jeep us tottaled your air bag did not deploy u want to know why i was dmDhed in the front of the Jeep your product failed to work we paid fir this safety feature and did not get prote”

Other:

  • “Blower motor”
  • “Ac not working”
  • “2005 Jeep Grand Cherokee Limited computer issues”

About Jeep

Top 5 Likes about Jeep

What i thought was a honest dealership, Dealership deal, Vehicle but problems out due the vehicle, Vehicle, So far very reliable good friendly people far as service

Top 5 Dislikes about Jeep

Customer service, Service and lying from customer service, Technicians lack of knowledge about cars, Quality of product, Poor quality

Summary

Jeep is a sport utility vehicle manufacturer. The most popular explanation of the origin of the name of the company is that "jeep" stands for "GP" for "Gov. Purposes" or "General Purpose". Since 1987 it has been the division of Chrysler. This automobile marque has been on the market since 1941, when Willys produced the first Civilian Jeep CJ. At the present time, the corporate office of the company is based in Toledo, Ohio, USA. Jeep model list is rather impressive. Among the recent cars are Jeep Wrangler, Jeep Grand Cherokee, Jeep Liberty, Jeep Commander, Jeep Compass and Jeep Patriot.

Jeep reviews and complaints

Jeep is ranked 412 out of 4334 in Dealers category

Area Served

USA

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Jeep Stats

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Number of Comments

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