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Bhupinderjit S

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Verified Buyer
| map-marker North York, Ontario

Body damage on brand new car

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Jeep - Body damage on brand new car
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I have bought jeep wrangler from Don mill Chrysler and first i got headlight issue ehich was fixed but then when i washed it i found that the whole body was covered in dots that i could with feel of touch. After wasing my 3 visits they fix this issue a little but the body shop who they took car for so called professional they left thé scratches all over the body they worked and the dealership said we cant do anything more this is you keys if you want to take car taker we arent responsible even if you leave it here.

We cant help you more.

And for you knowledge this dealership is 55km from my home so i had took days off and waste of gas and time. They said these are not scratches, can someone explain me what i call them, they said its inbult at the time of order like this, however when i dropped the car to them there wasnt a single scratch.

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Loss:
$1200
Pros:
  • Offroading
  • 4x4
Cons:
  • V6 engine
  • Not automatic seats

Preferred solution: Price reduction

User's recommendation: Never buy from here

Charles F Pvh

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Verified Reviewer
| map-marker Lodi, California

Terrible service from my local dealer who is blaming it in Jeep Corporate

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To whom it may concern,

To say I have received the worst service possible with regard to my 2016 Jeep Cherokee is an understatement! I brought my jeep in months ago for service after my "service 4-wheel drive" warning light came on.

After many attempts I was finally able to reach Noel, one of the service advisors I have dealt with in the past, and he scheduled a time for me to have it checked out.

I brought it in on the scheduled time, and had the warning light checked, and an oil change.

After having my car all day, Noel, told me that the problem parts were still under warranty and that once the part came in he would contact me.

Well, it has been months, and no parts, and no contact. After at least a month of not hearing anything, I called spoke to Noel, and he said he had no part for me... that one came in but it went to someone else!

That has been at least a month ago and still nothing!

I reached out Mr. Costa to ask for help, but he never returned my call.

I would like a contact for Jeep Corporate, as this is totally unacceptable.

I look forward to hearing for someone soon.

Sincerely

Chuck Fields

717-919-****

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Preferred solution: I just want the appropriate warranty service completed on my Jeep

1 comment
JilmariaNovais D

Desbloqueia minha conta porque eu não fiz nada

Danny C Lbc

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Verified Reviewer

Blown head gasket with no warning , flawed design . Had .9 percent financing and got great deal of 12000 off price , turned into worst car purchase I ever made

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One thing I've always prided myself on is car buying the reason is my very first card 18 years old I got ripped off and he always say you know what I have a calculator don't make me use it why am I paying $60,000 for this $12,000 car anyways, I would go to dealerships just to haggle and learn how to do this so over the years I have gotten very good pretty much it's you stand your ground never act like you really want or like the vehicle and tell him to put away the tic-tac-toe board. Now I'm going to tell you all a little secret so you ever buy a car and they can't find you financing and ask you to bring it back to work out a different deal, first of all that's BS because unless you're putting the substantial amount down what happens to your down payment that say 2500 that's a typical I guess I never paid down payment ever if I pay down payments cuz of paying half the car at least which leads me don't buy a car you don't buy a Honda Accord is that a car that you've wanted all your life and that's the one you're going to keep forever no it's one you want to trade in for a different one every 3 years buy a truck serves a purpose buy a sports car that you love and want to keep forever don't buy cars you want to trade in lease them buy them out to avoid the penalty then trade them in they give you the car for the price that you've paid during the lease I don't understand why people don't do this and I never divulged his information I don't know why but I learned this a long time ago lease it the amount that you pay you buy it for you owe nothing on those penalties and then turn around sell it turn it in anyways that down payment that you pay here's the thing you know how they find you different financing and worst case scenarios it's not a worst case scenario what happens is when they take that down payment, again as long as it's not a substantial amount that actually goes towards the price of vehicle, what happens is they already have secured several different financing for you they start at the highest end one so you give them that 2500 all that knocks it down to this price no it doesn't they just give you the alternative financing and that 2500 goes into commission pocket I don't know why people don't understand this and I like I said I usually never say this but my car buying days are about over anyways this brings me to the Jeep Grand Cherokee I nailed them during COVID they made the mistake of oh yeah I'm glad you're purchasing this we have been having issues getting rid of our inventory, I didn't read nothing yet anyways long story short 0.9% financing $12,000 off the vehicle 26,000 I got on the brand new Jeep Grand Cherokee probably the most expensive vehicle I've ever bought and yes I did purchase this one because kids, this was the car I planned on driving instead of my truck which I had to unfortunately get rid of anyways this vehicle is a utility vehicle I can haul stuff around, the wife drives it I drive a little Honda Civic that I got cuz those cheaper than driving my truck with no car payment because of gas prices in California anyways 3 months before I'm done paying on that little Honda Civic to give to my daughter Guy side sites me, as he put it, thought he could beat me onto the parking lot freeway, I wasn't racing zipper dude merge like a zipper simple concept and they say we evolve, anyways so now no car payment in 3 months looking forward to that possible 2 years early retirement taken away because, thought I could beat you, to the deadlocked freeway.

So anyways I go get car I plan on getting every time and I got to Camaro, I'm getting to my story but this just shows you what how detrimental this chain of events All because a guy tried to get ahead of me on a merge when it wasn't his turn, before I make the second payment on that Camaro I've been driving since I was 18 I'm 48 I've never been in an accident my fault I drive every day for government I'm trained highway patrol 3 second rule I'm super aware of every thing that's going around me I can tell you the license plate of the three cars behind me and the make and model of the 5 to 6 people who live with blind spots don't know how to adjust their mirrors 99% of the cars out there you can eliminate your blind spots you should only see the side of your vehicle if you tilt your head and either way towards that mirror otherwise you look in the mirror you shouldn't see your car if you do you have blind spots and you're not doing it correctly. I don't expect everyone to know this I am trained any small little things are never really mentioned anywhere unless you have to watch videos every year for 20 years usually the same one's anyways no accidents I get in that one where the guy thought he could meet me before I make my second payment on that Camaro red light and destroys my Camaro one thing about the Camaro my car was freaking destroyed literally walked away with one scratch the safety rating is 100% accurate five star, well I just had a Camaro for about a month luckily I got a good deal insurance pay me more than what I paid for that car even though I still took a loss with tax licenses blah blah blah I was able to upgrade it and get an RS Camaro I had gotten 14,000 for my Civic total loss because of airbag deployment not because car total loss and I don't like that term that they used because my total loss was 2 years early retirement and estimated $30,000 of no car payment that's my total loss I kind of feel like it's offensive that they call that a total loss it's not total loss it's a vehicle loss anyways, that 14,000 I don't want a big car payment I just planned on no car payment I put it all down on the Camaro we have the three-year-old Jeep Grand Cherokee, next day after money put down, the stupid little a light for their auto stop and start which don't let them fool you that light that system that shuts down when you're at a stop and heats up people it heats up restarting your car that is only so they can hit the emission and claims of miles per gallon that's all it is it does nothing else but actually causes well it causes damage as you will see so the wife does drive a lot we live in California we've been experiencing way hotter temperatures that's a lot of AC use, before 75,000 mi yes 75,000, in 3 years and yes that is a lot however maintenance everything done as should be per recommendation on time never delayed vehicle engine light on this was after I noticed a little bit of a sluggish performance thinking that well maybe it's just because I got the Camaro maybe it's just me because I'm driven a little while then I noticed that little a light for the auto stop start comes on that's weird look at that mean that's when the engine light thing came on a day later so reading report eliminating the other possibilities which was like starter whatever the only thing could be a spark plugs that explains the delay hesitation that I felt change spark plugs dealer recommend it dealer change engine light off perfect doesn't come back on perfect spark plugs a little early but a lot of driving first experience with Jeep. 2 weeks later and I'm sorry I apologize I actually this is when I got the second Camaro the spark plug change and then the down payment goes down it was the next day after that the engine light comes back on. Well what the *** the reading says misfire cylinder 3 thinking that the guy just didn't tighten down the spark plug take it back no there's oil in it, he has the manifold set to the side but unlike the first time this time it's a little propped up on one side, after he's looking to see what the *** the cause of this could be as all the gaskets seem to be fine on the top except each one had oil around it but cylinder 3 had oil in it.

I know a lot of things about nothing one thing I don't know is we'll put it this way the flux capacitor needs changed okay, anyways I'd learn what I don't know and I'm watching studying them figuring this out and oil starts dripping out of that manifold now that's weird yeah even I know the flux capacitor should not be leaking like that, he said take it to another mechanic just to check it out I don't want to take apart the vehicle to figure this out take it to the guy that you usually go to which I find a mechanic I've had them for 16 years take it over to him now I notice a little white cloud come out the tailpipe well that's not good when I was 20 years old not two world experience my little too fast too furious Honda Accord overheat it i put a cold water in it I know what the smell of a head gasket smells like when it blows it had a little bit of that smell however it was just one little puff straight to the mechanic who told me the same thing as the other mechanic that I took just to change spark plugs, funny there looks like there's a leak but there's nothing leaking you see the stain it looks like something would be leaking but we've checked everything there's nothing leaking however all signs point to a blown head gasket but there's nothing there that says that should have taken place there's nothing that would have led to a blown head gasket did you drive it overheat it nope not once the only thing that ever happened was the "a" light for the auto stop and start the needing spark plugs according to the code reader and the misfire and cylinder 3 2 weeks later here I am. He said well we're not Jeep experts we recommend just go ahead and take it back to the dealer cuz we don't want to take it part the engine and ruin any kind of warranty or anything you might have. Turn on vehicle straight to the dealer about 8 mi away, and noticed a slight rough idle at the first stop light corrected itself after that again something a spark plug would do if needed changed. Drop it off the dealership, the dealership purchase the vehicle, 3 years ago high-end vehicle, expensive vehicle great deal on this vehicle 2 was almost paid off due to the 0.9% financing I'm looking at two cars no payments 2 years of a retirement, now I have a car payment higher insurance cuz of newer car still get safe driver even know the two accidents, and now what's going on with this well apparently it has a blown head gasket the engine's binding and it won't start.

But I don't understand it just drove it here no problem no overheat misfire cylinder 3 spark plug and now I'm being told it has a blown head gasket the engine binding and it can't start. Wtf, 10,000 mind you I had to pay the $275 diagnostics to kick me in the nuts, 75,000 mi 3 years old the car the outside the interior if you were to market down as condition on resale excellent there's not a scratch there's nothing on that car the interior is immaculate the wife did a good job keeping it clean excellent condition all maintenance records in hand no issue to blown head gasket. Of course just out of warranty Jeep does nothing about it they're in a hurry to take it back cuz they know they can fix it and resell it at a profit so I ain't giving it to him yet they force me to bankruptcy I can't pay for that I just had to buy a new car I have other fees that came due, now I need two cars two payments I also because feeling that I did not need my credit for a while because I'm going to retire early I'm going to have two vehicles with no payments so I'm going to go ahead and consolidate my debt which I do not advise anyone doing you should never be in that position and the only reason I did it was because hey I'm going to get out of debt in 2 years because I have no car payments so now my credits hurt and I have to purchase two vehicles like I said luckily cash in hand very good at buying cars still got good deals on those Camaros but now I need another car and I just had to have credit checks and all this ran now my credits really not good again wife needs new car, I am not paying for the Jeep it's a piece of junk at this point and she doesn't feel safe with the kids driving and I don't blame her you pay a lot of money for a get what you pay for piece of junk car. Worst car I've ever owned I've had numerous different cars I take it back the worst one I ever had was the first year and the x one at the brand new Volkswagen bug set my driveway for 2 years it needed a flex capacitor anyways, it was actually a digital regulator on a alternator that was absurd it blew out an engine the first 2000 miles because the oil I don't know where it was going but it's pretty much it ran dry they disconnected the light I'm thinking anyways let's get back to this Jeep wants nothing to do with it I want to tow it so I go to the dealership who the mechanic guy he's was awesome he felt so bad for me after hearing my story tried to see if they would take the vehicle back and with a minimum loss and give me in to something else that didn't occur that wasn't in there budgets to make money anyways I left it there on a lot it's still there a lot this was August.

I'm sick of it I'm tired of the companies tired of the phrases, well it is what it is, what are you going to do, no one said life is fair, no these phrases are acceptance complacency because we do nothing and of course companies get away with this no one holds them accountable we don't hold them accountable *** we will go buy something to save a buck ,hey that's made by kids making pennies a week in a foreign country that is ridiculous why do we allow this, oh look what I bought I don't agree with what they do but I save five bucks. And just say it is what it is. When are people going to see what is taking place stop arguing and chasing your tails on your opinion based, right wrong in different don't matter their opinion, you're pushing your beliefs on other people sitting on freeways protesting for your opinions, again right wrong in different doesn't matter there's always going to be two sides of the fences no matter who's right who's wrong or what is right and or what is wrong the fact it's an opinion that you chase your tails over however something that brings us all together and something that we agree on we do nothing about the silent majority we do nothing and the funny thing is the ironic thing if we all stood together and did something it would change all that other *** to but we do nothing we'd rather bicker among ourselves and blame a politician blame one man we isolated down to yeah some of them are idiot's but how can we blame someone one person why we sit around and do nothing except getting great each other because of differing opinions. Anyways they told me that if I towed the car to my house I could do it voluntary repo however if I cannot tell it to my house regardless of if I'm standing next to the vehicle it is a repossession and is bad on my credit for 7 years, this part is what led me too say f it bankruptcy I don't care cuz I ain't paying them I'm not giving them my damn money for a product that come to find out is a flawed design I don't know if anyone knows this but I'm about to tell you something if you have a jeep or a Dodge what exactly happened and I figured this out on my own because somebody I know has a Dodge Durango which is the same setup as the Jeep I had have I guess and what led to this blown head gasket with no warning, anyways so I go to try and tow it The older gentleman driving me to the lot to go get it to lead the tow truck driver, one of those from the time when men still had balls says things how it is, well he didn't know how to turn the neutral newer car he didn't know how to get into neutral cuz you can't start it he didn't know where the little switch was so he called the youngster who took apart the panel there it is right there no problem that's understandable why I didn't know where the *** it was either anyways so he flips it it is now in neutral so the tow truck can tow it, wheels are still locked why are the wheels still locked I can't get it on my flatbed and said I don't give a *** it's going back to the Chrysler anyway drag it all the way to my house I don't care, he said that would be great and all but I still have to watch out for my company's liability understandable.

Car is still on that lot and the lady that I spoke with on the phone to come get it well she wasn't very nice one thing I call companies understand the person I'm speaking to it's not their fault I don't take it out on them and I even give a disclaimer my voice happens to raise or I get angry and say things it's not directed personally towards you I understand you are not the problem at your company you can pass me along to the CEO whoever's on that yacht and I'll gladly tell them what I have to say, anyways well now it's going to affect my credit anyway because I have to do a repossession because I can't tow it which is absurd so screw them bankruptcy why not get out of my debt by time it's off my record it'll be the year I'm ready to retire because that 2 years early is now out the window, because of that" total" loss which no I did not fake injury I do not do that, so there is no one fighting for me to get anything I lost back it's not an easy money grab for the loophole drawing doodling lawyers. All that being said screw jeep and they're crap product 3 years old 75,000 mi dead done can't drive needs $10,000 worth of work And you know what it was the worst vehicle I'll ever had just because of the cost of it you're paying for something that is in a higher end class then typical course seems like even civics are now priced at the high end I don't know anyways when I got the vehicle this way fully loaded Camry this is $10,000 more I consider that high end 3 years only. Now let's talk about the cause which I have not discussed to anyone this is the first time anyone other than my friends and everybody around me which I say about five people that I've told this to I'm about to tell you exactly what this is. So my friend has a Durango after I'd say I think 89,000 same thing he didn't have all the same equipment like the auto start stop thing but same thing out of the blue told him something was wrong with the spark plug next thing you know white smoke he didn't take it right away when the engine light came on because hey unless it's flashing they tell you it's not a rush just get it as soon as you can I'm just anal about it and then especially the wife driving it with the kids at any kind of warning sign I took it in immediately he drives it for himself he's not going to take it in immediately I wouldn't either I've had the same thing and my truck which happened to be a loose gas cap.

So what happens being that we live in California with the extreme temperatures because I forgot to mention the dealership also mentioned did you have a leak repaired it looks like coolant or some kind of water stain is on this portion metal underneath the engine, no no leak not a problem 3 years old remember I am vehicle yeah no problems at all none even when I drove it over here little hesitation that's it, so extreme temperatures, AC unit running, a lot of miles a lot of driving long enough that enough condensation from the AC unit drips down and causes your blown head gasket it's a faulty design which only rears its head if the AC unit is ran a lot and a lot of miles are driven. It's not going to happen in some places in this country where you can roll down the windows the ones 114 and it's 90 something at midnight yeah that AC is running and it's not turning off and the condensation is dripping and it is building and then eventually it hits in the right spot enough times and spark plugs, auto stop and start heating up those spark plugs problem, misfire oil in cylinder because now you've worn it out the underneath I forget what it's called the valve thing anyways now you have a blown head gasket the spots the looks like you have a leak but can't find nothing that was the water that was the coolant that was the water from the AC when it got hot it's stained no one knew it jeep is going to hear it but I wanted to let you all know first if you have this was a 2020 I don't know if they're all the same or what year they changed it but I do know my friend has a 2018 Durango that the same thing happened I would never figure this out if it didn't happen to him I'm a big common denominator guy what's the common denominator here hey looks like you have a leak in that Durango, last year and a half he got a job in LA he started driving twice as far to work sitting in traffic if you don't live in California and you seen those pictures of this is what it looks like in LA on Christmas Eve and you see all those brake lights that's not Christmas Eve that's a Tuesday night it's like that every damn day remember merge people can't merge out here they don't understand it's like a zipper one tooth after the other from each side zippers zips seamlessly without flaw quickly what happens when two teeth from one side go before they allow one from the other side, exactly it jams

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Loss:
$22000
Pros:
  • Good style
  • Good handling and gas mileage
Cons:
  • Bad and flawed design
  • Inaccurate error code reading
  • Poor quality of jeep product

Preferred solution: I would like to get is there flawed vehicle repair with no cost and an apology for lack of concern as well as how customer service treated their customer and for Selena vehicle that is junk when those kind of vehicles are typically for families with kids

User's recommendation: Don't buy grand Cherokee, or any vehicle they put an auto stop and start

Jamie L Vlw

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Verified Reviewer

This Jeep is a Lemon

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Im searching for some assistance, after 5 and a half weeks without my vehicle, we still have no answers. I apologize for the length of this email but its imperative that you are aware of exactly what has been going on.

The vehicle that we are having issues with is our 2022 Jeep Grand Cherokee currently has 12k miles on it and was originally leased in June 2022;

Within the first few months of leasing this car it would randomly have some gentle shaking, I knew this was a problem but up until the events below it never threw an error code allowing for a visit to a service department.

I did call the Crystal Lake Jeep dealership in July 2023 regarding the shaking of this car but without an error code it did me no good.

August 12th- While going 70 on the highway, the car started shaking hard and uncontrollably.

The check engine light started flashing and beeping at me, this lasted about 10 seconds before it stopped.

About four minutes later this started happening again, this time lasting for closer to 15 seconds. At that point we got off the highway and took back roads home. We did not drive the car again until it was brought to the dealership.

August 15th- I brought my car to the dealership in Crystal Lake, Illinois where they ran the codes on this Jeep but I was told that the car had cleared all codes in an effort to fix itself.

The service advisor told me that they would still look over the car and do their best to fix the problem. They did make sure that I had a rental car as i do not have another way to get around.

August 24th- I received a call from Crystal Lake Jeep, they were unable to diagnose the issue with this vehicle and advised that I would need to come pick it up but if it happened again to let them know and drive straight to the dealership.

September 23rd- While driving on the highway the car began to shake heavily and uncontrollably again along with the check engine light coming on and flashing at us.

This time the check engine light did not turn off and the car did not stop shaking, we exited the highway right away and luckily we were only a mile from the Jeep dealership in Schaumburg, Illinois.

We had the service advisor run the codes on the car right away and we're advised that there were multiple cylinder misfires and the intake valve was stuck in a low position. These were not the only problems as the car sounds like a diesel truck, alluding to an underlying issue. We were told that the dealership would look at the car as soon as possible but even after we stated we did not have a way to get home, they were unable to offer us any kind of loaner vehicle.

The service advisor told us that we could call enterprise and pay for the vehicle out of our own pocket.

October 2nd- The dealership advised that they did complete a compression test and that there was a 50/50 shot that our engine would need to be replaced. We then asked for a loaner car but they were still unable to provide one.

October 4th- The dealership had already replaced the camshaft and rockers on my engine but the car was still throwing codes.

At this point we were advised that a STAR case was being opened. As of this date, We have been without a vehicle for almost two weeks. I reached out to Chrysler Capital and they told me that if the dealership was unable to provide me with a loaner vehicle that i should be given a new car.

A family friend then provided the phone number for Chrysler Corporate. I called over immediately and opened an internal case.

The call center representative was able to approve a reimbursement for $75 a day for a loaner car. I was told that I am being assigned to case manager that would be my main point of contact and I should hear back from her within one to two business days.

October 6th- Initial contact by the case manager was still not made so I called back into Chrysler and left a voicemail for my case manager named Carol. I then called the call center, who also tried to get Carol on the phone for me with no luck.

October 10th- Per the Service Advisor at the dealership, they were still trying to find a failure point and we're working directly with Chrysler. They already replaced the majority of the top half of the engine and the issue is still continuing, I was told that This is not a common problem.

He also stated that he was watching their rental fleet to see if they can get a car for us but was having no luck.

October 11th- I received a voicemail from Carol my case manager for the first time but when I tried to call her back, I got her voicemail again.

October 12th- Per the Service Advisor at the dealership, they were pretty sure my vehicle was good to go but wanted to test drive it overnight. They replaced the main computer (Power Control Module) on my car and thought that fixed the issued. I granted Approval for a Advisor to take it home as I wanted it fixed right.

October 13th- Per the Service Advisor at the Dealership, the car is still not fixed. He advised that he put in a request with Chrysler to have my engine completely replaced.

At that point he did call around to different dealerships within the state and was able to secure one for my Jeep, he was just waiting to approve this change from the Star Team.

As of this afternoon, I had still not made contact with my case manager. I did call her twice and left a message. On my third call I was able to get ahold of the call center, they were able to transfer me over to Carol. She stated that she was just transferred to my case and had no clue what was happening with my car.

At this point she was assigned to this case since October 4th. She tried giving me update about them replacing the camshaft and the rockers (Also October 4th). She also called the dealership while I was on the phone with her in order to tell me that the dealership was 6 weeks out on loaner cars. Carol also mentioned that depending on how long this continues, they might be able to reimburse my car payment.

At this point i asked her to escalate this up and get me a new car because a 2022 with 12k miles should not be having these issues.

October 17th- I requested an update from my case manager Carol but instead I received an e-mail and a voicemail from a new case manager named Janaysia.

She told me that my case had been switched to her. I asked her when we could schedule a call and did not hear back.

October 18th- Per the Service Advisor at the Dealership, They are still waiting on the Go Ahead to replace the Engine.

October 19th- I received a call from Carol telling me she had no new information and my escalation to buy back my Jeep had been declined as its not warranted. The new case manager Janaysia also called to tell me that she had no updates and that they were replacing the Power Control module (October 12th) on my Car.

October 23rd- Per the service Advisor at the Dealership, Chrysler wants them to do a fuel system service now and to test the gas.

I then spoke with Janaysia- she had no idea what was going on with my car and tried telling me that Chrysler was not ready to replace my transmission. I informed her that my engine was having problems not my transmission.

At this point i asked for my case to be escalated again to get me a new car. She told me that I would hear back from her within two days. This conversation did get very heated out of frustration and since i had been without my vehicle for a month at this point.

October 27th - Per the Service Advisor at the Dealership- It has been radio silent from the Star Team.

I never received a call back from Janaysia so I called and got her voicemail. After I was finished leaving her another voicemail, I called back into the call center and requested to speak to a manager.

I was informed that they could not transfer me to a manager due to the nature of my case but they could get my case manager on the phone. I made it clear to the representative that I did not want to speak to my case manager at this point due to all of the issues listed above. I was told that a manager was not available to speak to me and it would be 1-2 business days before I could talk to anybody. I stated this was unacceptable especially with everything I've been dealing with and I don't care if it's my case manager's manager but I need to talk to somebody.

The customer service representative said they would note the file and hung up on me. After I picked my jaw up off the floor I proceeded to call the call center again. This time I explained everything that I have in this e-mail yet again and asked to speak to a Manager. She asked me to wait on hold and after 5 minutes I was informed that nobody was available to talk to me.

The representative then stated that somebody would call me back within one to two business days. I still have not heard from a Manager. About an hour after this call, I received a phone call from Janaysia and not a Manager. She had nothing of value to inform me of other than the fact that my escalation for a buyback on my vehicle had been declined yet again and that she was trying to get the district manager involved in this case.

October 30th- Per the Service Advisor at the Dealership, he was able to get the District Manager involved who then reached out to the Star Team.

I also called Janaysia and reached her voicemail yet again, so I left another voicemail asking for my case to be escalated yet again due to the 30 day lemon law in IL.

October 31st- I had not received a call back from Janaysia, so I called to leave her another voicemail but was informed that my case was transferred again. So I left my new case manager a voicemail. When I called the call center yet again, I was informed that a manager switched my case manager on me because I was not happy with Janaysia. I was also told that i should have already been contacted by a manager before this change was made.

I explained everything that has happened again to the call center representative and requested yet again that my car be bought back since I have been without my leased vehicle for 5.5 weeks at this point. She said that she was noting my file and I should hear back shortly.

A few hours later I received a call from my 3rd Case Manager named Amarion. She was just assigned to my case and didn't know any of the back story even though the file should have been noted 20 times over at this point. I did take the time to tell her everything that is listed above and she told me that she would have a manager contact me.

She also kept asking me where my car was now .

it's been at the jeep dealership since September 23rd.

This is the second vehicle that I have leased through Chrysler and am mortified at how this situation has been handled. Not only have they left me stranded at the dealership, had extremely poor communication and customer service but they want me to keep paying on a vehicle that is obviously a lemon.

I still have not heard from a manager and do not see a resolution to this situation any time soon!

View full review
Loss:
$50000
Cons:
  • This jeep is a lemon
  • Terrible customer service
  • No help at all from jeep customer service

Preferred solution: Full refund

User's recommendation: Stay away from Jeep, they do not care

Sharon C Hws

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Verified Reviewer
| map-marker Murfreesboro, Tennessee

Jeep Service to many timez

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Jeep Service to many timez
Jeep Service to many timez - Image 2
My powertrain kept going out, even w new powertrains x3. Jeep tried to say its the weight of my R Pod RV 17.1 2013 2300 lbs. all my knowledge said 4400-****lb. Regardless Im sick of the hassle n traded n bought a Ram 1500. I LOVED MY JEEP CHEROKEE TRAILHAWK 2019 4**** miles. Its a shame there a defect in the powertrain
View full review
Loss:
$32
Pros:
  • Loved my jeep trailhawk
Cons:
  • Powertrain defective

Preferred solution: My jeep to tow my Rv RPod

User's recommendation: Good luck my data against their data way different.

Travis M Szt

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Verified Buyer
|

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Verified Reviewer
| map-marker Morganton, North Carolina

Jeep customer mislead by Jeep General Manager

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Jeep customer mislead by Jeep General Manager
Jeep customer mislead by Jeep General Manager - Image 2
Jeep customer mislead by Jeep General Manager - Image 3
Jeep customer mislead by Jeep General Manager - Image 4
Jeep customer mislead by Jeep General Manager - Image 5

I recently bought a 2015 Jeep Grand Cherokee Limited From Team Chrysler Dodge Jeep Ram of Morganton on Jamestown Road and was told by the General Manager "Mark Hinds" in writing that I had a 125,000 mile warranty on the power train. Well I now need a Oil Cooler because of a leak getting into my coolant and they want to charge me $1400 to fix it and are telling me I have no warranty on file even though I showed them proof in writing that I did.

I've only had the Jeep 4 months!Was also told I had to pay $498 for a Zurich shield one year warranty that I know nothing about and wasn't given any lecture on.

I have written messages between me and the general Manager Mark Hinds that i had a 125,000 mile warranty and my jeep was Certified Pre owned vehicle alone with a picture of the Certificate for my Jeep. The new manager tells me now that i was lied to and my jeep isnt a Certified Pre Owned vehicle and he sorry for Mark Hinds misleading me and he was Not going to help me in any way Very unprofessional and he was very Rude to me about it.

View full review
Loss:
$1400
Pros:
  • Jeep grand cherokee
Cons:
  • Management and false warranties that doesnt really exist

Preferred solution: To honor what I was told in writing by the General Manager Mark Hinds of Team Chrysler Dodge Jeep Ram of Morganton NC and fix my jeep and give me my warranty I was told I had.

User's recommendation: Please beware

Rashad A Vhc

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Verified Reviewer
| map-marker Saarbrucken, Saarland

Electrical problem

Jeep - Electrical problem
Hello, I bought a jeep wragler hybrid 2021, it is currently in Azerbaijan and the service cannot help with the problem here, please help me vin:1C4JJXP6XMW800053 error:Hybrid/EV Battery Negativ eContactor"A" StuckClosed (ВРСМ POAA4-00) required of us:Please enter the STAR Case Number
View full review
Loss:
$500
Pros:
  • It is very difficult for me to solve the problem
Cons:
  • There is no hybrid service in azerbaijan

Preferred solution: Full refund

User's recommendation: everyone is recommended

Jacqui L Xwq

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Verified Reviewer

Complaint

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Original review Mar 01, 2024

I have had the displeasure of dealing with your customer service department. I was referred to customer care from the dealership where my car is currently serviced.

Initially, I spoke with an agent named Mary who took down my complaint and assigned my case to a manager. I was told someone would follow up with me within 1-2 business days. I called 6 times and left numerous messages only to be told that my case was reassigned to another case manager. I called and left 3 messages for my new case manager Jeanette and had to call her hourly just to get a response.

After speaking with her she informed me that my case did not warrant assistance because I was not within the parameters. I asked if I could speak to a manager she told me they would not speak to me and she would not escalate it because I do not qualify. I insisted to speak with a different case manager and she said they would not break protocol for just one person and then disconnected the line. I called back several times and finally got a different agent named Niecy.

She then informed me that my case was denied and explained why, I then explained that as a consumer I should not be responsible for faulty vehicle production. This ticking / rocker arm issue seems to be associated with 2015 Jeeps and there are numerous class action suits currently pending because of said issue. I just wanted to speak to a manager because as a customer I feel that the manufacturer knowing that they've made a faulty product should at least offer to assist the consumer with some of the repair cost. After all, I am fairly certain this issue will arise again because of how the engine is constructed .

None of the case managers were trying to understand my situation and simply reiterated that it's my vehicle I own it, I'm out of warranty, and I'm responsible for repairs and if I cannot afford the repairs then maybe I should just trade it in. Like I would really want to purchase another vehicle from Jeep! If the repair needed was due to normal wear and tear on the vehicle thats one thing , but it seems that this issue is quite common. As a consumer I wanted to be heard, I wanted to know that as a company you cared enough to listen and offer some assistance even if it was to simply say thank you for bringing this to our attention and we will work to be better in the future.

It seems that the culture of your company is toxic and the way you treat your customers speaks volumes. You stand alone on just your company name because people like your products but no one deserves to be mistreated or hung up on numerous times.

View full review
Loss:
$5900
Pros:
  • Durability
Cons:
  • Horrible customer service
  • Faulty vehicle production

Preferred solution: Price reduction

User's recommendation: Do not contact customer service because their a joke

Robert P Qnj

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Verified Reviewer

To say thank you

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Jeep - To say thank you
The day before labor day I was hit by a ram 1500 pick up truck. My 2011 jeep grand Cherokee saved my life. On January 28th I once again was hit by a pick up truck. My 2017 jeep grand Cherokee lardo saved my life.
View full review
Loss:
$30
Pros:
  • Jeep vehicles can save your life and the life of your loved ones

Preferred solution: I would love to do a commercial for jeep and what it has done for me

User's recommendation: Not only does it look good, but it can save your life

Anonymous
map-marker Queens, New York

Jeep needs to fix a dangerous car

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Jeep needs to fix a dangerous car
This is my third Jeep Grand Cherokee and it will be my last. I have 2000 miles on my 2023 Grand Cherokee 4xe and its been a nightmare. The car shuts off while Im driving on the Highway. When the car dies at night the all the lights go out making it difficult to see while coast to find a safe spot to stop. The dealer did software updates but it happened again. Its a lemon
View full review

User's recommendation: Don’t buy Hybrid

Pamela C Tau

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Verified Reviewer
| map-marker Ludington, Michigan

Jeep don’t service their recalls

Jeep don’t service their recalls

I have a recall on my Lift Gate Module, since June 2023 it needs the recall done. I call every week and only get lip service.

No date for my recall to be done. I got a new hip and had to crawl through my jeep because my door was frozen shut since I have to park outside. I cant be crawling through my Jeep with a new hip. I need my recall to be completed asap now!

Thats my Jeep sitting outside, in front of million dollar condos Not good advertising for Jeep. None of my neighbors will be buying a Jeep seeing the care I am not getting.

Not good for Jeep to see it sitting there in front of Million Dollar condos, my neighbors all know the situation and wont buy a Jeep because you dont service your recalls. My case number is 8663****

View full review

User's recommendation: Don’t buy a Jeep

Tracie G Jek

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Verified Reviewer
| map-marker Bozeman, Montana

Car repairs

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Hello,

I purchased a Jeep Grand Cherokee Trailhawk 4xe in November 2022. Four weeks later, I was driving and lost my breaks.

I was driving down a highway and lost the ability to stop, and the dashboard lit up with every emergency light. Can you imagine how terrifying that was? The break lines froze, and the dealership initially didn't believe me until they read the computer. At which point they were shocked.

Again, I had the car for only four weeks. That's insane!

It is now a year and two months old, and my Jeep's head gasket is leaking. My car has been at the dealership for two weeks now, and it will be another week before it is repaired because the parts were delayed, and they don't have a technician to work on it. When I asked for a replacement vehicle, I was told I would have to work with Enterprise as Jeep does NOT provide replacement vehicles.

When I bought my Jeep, I signed an extended warranty and asked, "Will I receive a replacement car when my Jeep goes into the shop?". I was told, "Yes". This is, in fact, not true. Jeep does not provide a replacement car; it only provides a $ 40-a-day stipend towards a replacement car.

What rental is $40 a day??? My Jeep was the highest-end version and cost over $70,000. I would expect to have a replacement car with a year old car that has major repairs and has a very expensive extended warranty.

This is my first Jeep. I am a first-time customer.

I feel that Jeep doesn't want my business as they are treating me poorly. The car has already had two major malfunctions within a year, and I'm expected to cover the cost difference for a four-wheel drive replacement vehicle, which is approximately $20 a day. On top of that, the dealership wouldn't offer me a replacement until they "diagnosed" my car. I showed up with zero coolant because it was leaking out of the bottom of my car.

The "diagnosis" is my coolant is leaking. They said "yes, but we have to determine from where it is leaking before we can give you a replacement car through Enterprise"; you'll have to pay the taxes, fees, and the difference between the cost of the car and the $40 stipend. Can you imagine how pissed I was? The rental cost me $500 for the week until a technition could say "yes, the coolent is leaking".

Do you not care about your customers?

Do you not want to keep first-time customers? I bought a $70,000 car from you, and you offered me a two-wheel drive sedan versus a Jeep Cherokee replacement and are making me pay for the difference if I want a four-wheel drive car. IT'S MONTANA and WINTER. You need a four-wheel drive vehicle or end up in a ditch.

Any other brand car I have bought has always provided me with an equal replacement free of charge. If this is how Jeep treats its first-time customers with what appears to be a lemon car, don't expect to keep me or the car, but do expect me to blow this up on social media.

Do the right thing! Reimburse my rental cost and give me a four-wheel drive vehicle replacement while your dealership repairs a leaking head gasket in a car that is only a freaking year old.

View full review
Loss:
$1000
Pros:
  • Nice interior
Cons:
  • Breaks down a lot
  • Recalls

Preferred solution: Full refund

User's recommendation: Don’t buy a Jeep 4xe

Joseph M Jfx

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Verified Reviewer
| map-marker Bel Air, Maryland

HEADREST DEPLOYED

Jeep - HEADREST DEPLOYED
Headrest deployed while driving .. Can not get it to go back into the correct position.Is there a recall for this issue ?? This is extremely dangerous and could result in bodily harm.
View full review

Preferred solution: Replacement Headrest

Milutin S

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Verified Reviewer

Navigation and SOS road assistance not working

Jeep has the worst customer service I have ever experienced. On December 4, 2023, I made a deal to purchase a brand new Wrangler Willys from a dealership even though this vehicle had some extra features that I did not initially intend to buy.

One of these features was a Uconnect 4C NAV & sound group. After picking up my Jeep and driving for only for about 20 minutes, I realized that the Navigation was not working. I did not pay much attention to this, thinking I just needed to sync it when I got home. However, after getting home and trying to sync and reset the Navigation, it still was not working.

I called Jeep Chrysler customer care. The support person who answered the phone explained how to reset the Nav but their advice did not work. I was then advised to go to the nearest Jeep service. At my servicing appointment, it was determined that the entire radio unit in my Jeep was broken and had to be replaced.

The Jeep dealership ordered a new radio. However, the service workers informed me that they could not complete my radio replacement without permission from Jeep customer care and that I would have to open a case regarding this. The service workers called the dealership where I purchased my Jeep. I was told over the phone that my radio was most likely wrongly installed when the vehicle was in the factory and this was not the first time this had happened.

Three days later, I finally managed to get through to Jeep customer care over the phone and I received a case number. It has been a month and I still cannot reach the case manager assigned to my case using the number provided to me by Jeep customer care. I have called every day and the call always goes to voicemail. Despite leaving three messages, I have never been called back.

I have even tried calling other Jeep departments who have tried to connect me to my case manager with no luck. These departments have also sent emails to my case manager but I have still not received a single response. The navigation system, SOS call and road assistance in my new Jeep are completely broken, I have received no help, and I still have no idea what is happening with my case. This is unacceptable.

I am extremely disappointed in the horrendous customer service I have received.

I paid for a brand new Jeep and paid more for its extra features, including the Uconnect 4C NAV & sound group. It is this feature that is not working, so I pretty much spent money for nothing. I was so excited about having a Jeep but now this became just a huge headache.

Jeep has not taken any action to replace the faulty radio and their customer service exists only on paper. It seems that Jeep and Stellantis unfortunately just care about taking all your money without providing the quality service they claim to offer.

I hope my story can help other potential customers think twice before purchasing a Jeep.

View full review
Loss:
$1600
Pros:
  • High clearence
Cons:
  • Customer service horrible

Preferred solution: Apology

User's recommendation: Stay away

Brian B Bic

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Verified Reviewer

Repair Issues\Non Responsiveness

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For anyone thinking of buying a Jeep just want to let you know what to expect when you have a problem. We started having issues right before Christmas and they are telling us they will not start making the part until April 15th so they should see it sometime in May.

To add to it the service department let our car sit in there lot for a month and when we asked if the paint problem had been fixed they told us they did not have a body shop that we would have to pick the vehicle up and take it to Belleville ourselves to have them look at it even though we had scheduled an appointment at the O'Fallon location and nobody ever said a word about not having a body shop there or called to say they had made a mistake. Below is the email sent to Jeep Care and they did not even have the decency to respond. It's a shame as we would have continued to buy Wranglers but after this intend to sell the Jeeps and move onto something else. (BTW when you get sent to Jeep Care because the dealer will not help you and they will not give you the regional reps contact info they are in India and all they do is give you standard responses to your complaints.

It sounds like they are reading from a list...)

Iqbal

I called you right back yesterday and have not heard back. It is my understanding that this part is not even going to be made until April 15th. We are not in a position to do without a vehicle until then. That being said I need to know what Jeep is going to do about this.

I feel that they should either provide a rental vehicle until the part is available or install a used part until the new one becomes available. This is the minimum that we can live with.

As of right now we own two Jeep Wranglers and my wife had one previous to this. I had been looking at Jeep Gladiators until this happened but after my bad experience with your dealer and your inability to provide parts I have put that search on hold.

I have been getting the run around ever since this started and passed from one person to another, so I am going to make it very clear what I am going to do if this is not resolved to our satisfaction.We are going to have a used part installed ourselves and trade the vehicle on something not manufactured by Chrysler\Dodge\Jeep\Ram.We are not going to buy the Gladiator we have been looking at.We are never going to buy a Chrysler\Dodge\Jeep\Ram again (and as I said this our 3rd Jeep Wrangler and we currently own one Ram 5500)We are going to post our issue all over the internet so that everyone knows of the issue we are having and the terrible customer care we received at Auffenburg CDJR so that everyone that reads the forums knows what to expect.

I hope you take seriously the position we are in and get this rectified quickly. If we have not heard back from you in the next 72 hours, we will begin to procure the used part so that we can get our vehicle back on the road.

Sincerely.

So again think twice about making that purchase especially from Auffenburg...

View full review
Loss:
$706
Cons:
  • Customer service

Preferred solution: Rental car or temporary used part

User's recommendation: Do not buy Jeep

Featured
Rebecca N Cgy

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Verified Reviewer
| map-marker Mishawaka, Indiana

Car fire

Jeep - Car fire
My 2019 Jeep Compass started on fire WHILE my 21 year old nephew was driving. He and his girlfriend just manged to get out of the car before it was engulfed in flames. I thank God for that! How does this happen? Maintenance up to dste, never had a recall. I have pictures but unsure how to attach them.
View full review

Preferred solution: Full refund

Dee K Yjo

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Verified Reviewer
| map-marker Cape Coral, Florida

A wavy dash board

Jeep - A wavy dash board
Jeep - A wavy dash board - Image 2
My dashboard is wavy. I took it and the deal said 6 thousand dollars to repair. They have to take the dash out and re glue the leather to the dashboard. I have always had the car in the garage. Only has 36 thousand miles but it is a 2017. I know I have no warranty but I was hoping you could help me?
View full review

User's recommendation: Don’t buy a vehicle with a leathet dashboard

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